Terms of Service

1. Acceptance of Terms: By accessing or using Review Labs’ platform, you acknowledge and agree to these terms and conditions. If you do not accept these terms, please discontinue use of our platform immediately.

2. Platform Description: Review Labs offers a comprehensive platform designed to help businesses manage and enhance their online reputation. Features include automated review requests, review tracking, and reputation management tools. Note that the success of our platform relies on active participation and support from our users.

3. Account Registration: To utilize certain features, you are required to create an account. You agree to provide accurate, up-to-date information and to keep your login credentials secure.

4. User Conduct: You agree to use our platform lawfully and responsibly. You are solely accountable for the content you submit and agree not to engage in any activities that violate the rights of others or interfere with the platform’s functionality.

5. Privacy Policy: At Review Labs, we value your privacy. Our Privacy Policy outlines how we collect, use, and protect your information. By using our platform, you consent to these practices.

6. Intellectual Property: All materials on our platform, including text, graphics, logos, and software, are owned by Review Labs or licensed to us and are protected under intellectual property laws.

7. Disclaimer of Warranties: The platform is provided "as is" and "as available," without warranties of any kind, whether express or implied. Review Labs makes no guarantees about the accuracy or reliability of the platform’s content.

8. Limitation of Liability: Review Labs will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform.

9. Modification of Terms: Review Labs reserves the right to revise these terms at any time. Updates will be posted on our website and take effect immediately. Continued use of the platform indicates your acceptance of these changes.

10. Governing Law: These terms are governed by the laws of the state of Wyoming, United States.

11. Eligibility for Promotional Offers: To qualify for the first 50 reviews free, businesses must have at least 1,000 client records, including names, emails, and phone numbers. All businesses, however, are eligible for a free two-week trial and a 30-day money-back guarantee.

12. Contact Information: For questions regarding these terms, please email us at [email protected].

13. Subscription Requirement: By subscribing to Review Labs’ services, you agree to maintain the monthly subscription fee as outlined during sign-up. This fee ensures continued access to your website and platform features.

14. Phone Calls: By submitting your contact information to Review Labs, you consent to receive calls, including marketing and promotional messages, from Based Solutions dba ReviewLabs.co including through the use of an automatic telephone dialing system, ringless voicemail, AI Bot or an artificial or prerecorded voice, at any telephone number I provide.

Review Labs SMS Policy

1. You will receive messages about appointments, customer service, account notifications and marketing offers

2. You can cancel the SMS service at any time. Simply text "STOP". Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to (949) 738-9946

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies.

6. For questions about your text plan or data plan, contact your wireless provider.

7. For privacy-related inquiries, please refer to our privacy policy:

Review Labs Fulfillment Policy

Pricing and Refund Policy

Transparent Pricing: Review Labs offers clearly outlined pricing for its services, with plans tailored to various business needs. We provide three pricing tiers: Starter, Standard, and Growth, each offering unique features to help manage and improve online reviews.Refund Policy: If you are dissatisfied with our services, you may request a full refund within the first 30 days of your subscription. Refund requests must be submitted in writing to our support team within the specified timeframe. After 30 days, refunds are not available, though you may cancel your subscription at any time.

Cancellation Policy

You may cancel your subscription at any time through your Review Labs account dashboard or by contacting our support team. Services will remain active until the end of the current billing cycle, with no additional charges incurred after cancellation.

Price Changes

Review Labs reserves the right to adjust pricing. Customers will be notified in advance of any changes, which will apply only to future billing cycles and not current subscriptions.

Payment Security

Review Labs adheres to the Payment Card Industry Data Security Standard (PCI DSS), ensuring secure transactions. We accept major credit and debit cards.

Policy Updates

Review Labs may update its policies periodically. Customers will be notified of changes via email, and updates will take effect immediately upon posting.

Contact Information

For any questions or concerns, please contact our support team at [email protected]. We are committed to providing you with a positive experience.